Yellowhead County has partnered with the municipalities of Edson and Hinton to provide a state-of-the-art 911 dispatch centre to its residents. In 2007, the Yellowhead Regional Communications Centre was moved into the Yellowhead County administration building with new technology and equipment that allowed for an improved level of service. These upgrades included a computer-aided dispatch and electronic mapping system, which allows the dispatcher to see the location of the caller and a new radio system to keep communications in place with the fire services that are dispatched from the centre.
The Yellowhead Regional Communications Centre receives approximately 850 9-1-1 calls per month and dispatches for nine Yellowhead County Fire Stations (Brule, Hinton, Cadomin, Robb, Marlboro, Edson, Peers, Niton, Wildwood and Evansburg) and the towns of Edson and Hinton. In the case of a power failure, the dispatch is fully equipped with generators and UPS backup power to ensure that all communications lines remain open. The dispatch centre is staffed with 6 full-time dispatchers, 2 casuals, and one full-time supervisor.
When you should call 911:
- for a life-threatening medical emergency
- for a crime in progress
- for a motor vehicle collision
- for any fire - vehicle, structure, or wildfire
When you should NOT call 911:
- for a weather report or road conditions
- for directions
- for phone numbers/information (call 411)
- for animals stuck in trees
- for fun/prank calls