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Yellowhead Regional Emergency Communication Centre

Yellowhead Regional Emergency Communication Center (YRECC) is a 9-1-1 Call answer centre with extensive experience and is well-positioned to provide critical service to citizens in the area of Emergency Response.

We believe our services will meet or exceed every requirement that a municipalities emergency services may require and we are well-positioned to provide this critical service to those regions.

YRECC has operated a 9-1-1 primary public safety answering point (PSAP) for 10 years and follows the newly initiated Alberta 9-1-1 Standards for call answer as well as being the first PSAP in the province to pilot the standard. 

YRECC Offers:

  • Experience in answering more than 100,000 9-1-1 calls since 2006.
  • Knowledge and ability to forecast and implement staffing levels for anticipated call volumes.
  • The ability to increase resources for answering 9-1-1 call during unplanned events.
  • A purpose built facility with extremely resilient operational technologies and electronic security, with back-up power and many other communication and facility redundancies.
  • Call-answer equipment and voice recording systems that are fully compatible with the TELUS network including many industry leading 9-1-1 call-distribution routing technology.
  • 24 hour management access.
  • Professional in-house training program with ongoing mentoring and staff development.
  • In-house voice records and a quality assurance program.
  • In house 24/7 I.T. support with the depth and breadth of experience to support mission-critical software across a variety of platforms to ensure continuity of service.

Contact:
Sharon Devries
1800-665-6030
sdevries@yellowheadcounty.ab.ca

County Offices

EDSON OFFICE (MAIN)

2716 - 1 Avenue,Edson,AB. T7E 1N9
Phone: 780-723-4800
Toll Free: 1-800-665-6030
Fax: 780-723-5066

WILDWOOD OFFICE

53404 Rge Rd 92A,Wildwood,AB.
Phone: 780-325-3782
Toll Free 1-800-814-3935
Fax: 780-325-3783

County Maps

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